Privacy Policy

The Allergen Bureau Limited ACN 162 786 389 

1. Introduction

The Allergen Bureau Limited ACN 162 786 389 (Allergen Bureau, we or us) recognises that your privacy and the protection of your personal information is important to you. This policy sets out how we collect, use, disclose and secure your personal information. It also sets out your rights to access and correct your personal information held by us.

We protect your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).

This policy covers all of our activities, including:

2. What is personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

3. Collection of your personal information

We usually collect personal information in the following ways:

  • directly from you, via our Websites, or by telephone, email or in person;
  • if you use or purchase our services;
  • through your other dealings with us, including your enquires, feedback, questions, complaints, employment applications, or contracts;
  • from third party service providers, where you consent to this;
  • from publicly available sources of information;
  • from government and other agencies, where necessary depending on the nature of our relationship (e.g. from credit reporting agencies); and
  • via any other method permitted by law and where you have given your consent.

The types of information we collect will depend on the nature of our relationship with you and may include your:

  • name, address, email address, phone number, employer, position title;
  • banking and financial information, where required; and
  • other personal information, as necessary.

When you browse our Websites, we record the following information from your browser for statistical purposes only:

  • the type of browser and operating system you are using;
  • your top level domain name (for example .com, .gov, .au, .uk etc.);
  • the address of the referring website (for example, the previous website that you visited); and
  • your computer’s public IP address (a number which is unique to the machine or network through which you are connected to the Internet, this is usually set by your Internet service provide).

Our server also logs the following information:

  • the date and time of your visit; and
  • the address of the pages accessed, the documents or resources downloaded and audit details of the actions you complete while using our service.

This browser and service logs information is used for the purposes of statistical analysis, system administration, monitoring of our Website security, customisation of our Websites to user needs, evaluation, research, and development.

We don’t collect your personal information if you only browse our Websites.

You do not need to give us personal information, but if you don’t, we may not be able to provide you with products or services.

We will not collect personal information in a way that would be unlawful or where such information is unnecessary or unrelated to our business activities.

4. Sensitive information

We do not actively collect sensitive information such as information about your racial or ethnic origin, political opinions, criminal history, religious or philosophical beliefs, trade union membership, sexual orientation or health.

We will only collect sensitive information if you have given your consent for us to do so and the information is reasonably necessary for us to carry out our functions or activities, or as otherwise permitted under the Privacy Act.

If we hold any sensitive information about you, that information will only be used and disclosed by us for the purpose that you provided it for.

5. Use and disclosure of collected information

We use and disclose the personal information we collect for our business purposes and to fulfil our legal obligations. This may include:

  • to provide you with our products and/or services, and a high level of customer service;
  • to provide service references, and to assist in our staff development;
  • to provide you with information about our services, including information of a marketing nature;
  • to verify your identity;
  • to provide you with the information you request;
  • to process employment applications;
  • to improve and manage our business and services;
  • to customise your experience when using our Websites and services;
  • to address and answer any enquiries or questions that you might have; and
  • in accordance with applicable laws, including the APPs.

Any information logged is stored securely, and archived for a period of at least 12 months plus a further period of up to seven years.

We may disclose your personal information to our employees and third party service providers, as we deem necessary to enable us to conduct our business activities and to facilitate our dealings with you. Service providers we may disclose personal information to include:

  • legal and other advisors;
  • promotional agencies;
  • website and database developers;
  • cloud service providers;
  • sales and ordering platforms;
  • payment processors;
  • CRM and marketing tools providers; and
  • web hosts.

6. Cookies and analytics

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and preferences by collecting and remembering information about you.

We use cookies to provide our Website and to identify which pages are being used and how you use them. This helps us analyse information about web page traffic and improve our Website by tailoring it to your needs. A cookie does not give us access to your computer or any information about you, other than the data you provide to us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may, however, prevent you from using the full capabilities of the Website.

We may also use third-party analytics tools, such as those provided by Facebook, Google Analytics, Instagram, LinkedIn, and Hootsuite to provide us with information about how you use our Website. These analytics tools may place or access cookies on your device, which allows them to monitor your web browsing activity. More information regarding the services provided by these platforms, including their privacy policies and information about opting out is available on their websites:

Facebook: https://www.facebook.com/policies/cookies

Google: https://policies.google.com/technologies/partner-sites

Instagram: https://help.instagram.com/519522125107875/

LinkedIn: https://www.linkedin.com/legal/privacy-policy

Hootsuite: https://www.hootsuite.com/trust-center/privacy

7. Direct marketing

Unless you opt out, we may use your personal information to inform you about products, services and special offers by post, telephone or any form of electronic communication. We may also contact you on behalf of external business partners about particular offerings that may be of interest to you unless you opt out.

8. Storage of Personal Information

The security of your personal information is important to us.

We may hold your personal information in a number of different formats, including software programs (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage.

When you enter certain information (such as credit card numbers) on our Websites, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, we cannot ensure the security of any information that you transmit to us over the internet and you do so at your own risk.

We may disclose your personal information to overseas recipients. For the purposes of storing and backing up data, we are likely to disclose your personal information to overseas recipients in Australia, New Zealand, and the United States. Our data services providers may in turn transfer your personal information to overseas recipients in other countries, subject to compliance with privacy laws under our agreements with those providers.

9. Links

Links on our Websites to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of https://allergenbureau.net/.

10. Changes

We may change our Privacy Policy from time to time by publishing a revised policy on our website. Any changes will be effective as of the date they are published. Where we make significant changes or modifications we may also provide registered users with notification (via email or addressed mail for example). You can always our current Privacy Policy on our website.

11. Website feedback

We want your feedback so we can improve the services our Websites provide.

If you have any comments on the technical operations or functionality of the pages of our Websites, please email us at info@allergenbureau.net.

Providing your feedback is voluntary and does not in any way affect your access to our Websites.

12. Contact details and further information

If you have any questions in relation to privacy or you wish to access or correct your personal information, please contact us directly by email at info@allergenbureau.net.

RETURN HOME